Measured areas where storage was needed, input measurements into a computer imaging program and was able to show me 3-D plan drawings during that visit. Sent quotes by email, and sent them again when I requested a breakdown of price by room. Took my order over the phone with a 50% credit card deposit. Delivered and installed storage components in my garage. Member Comments: Sales representative said at initial consultation that they order on Thursdays, and receive materials the following week, then can schedule the work. They did follow up with me after the consultation, and it was a few weeks before I made my decision. After confirming the order and paying a 50% deposit, I waited to hear that the materials were in and the work could be scheduled. After two weeks I called them, they were waiting for materials, and after another week we were able to schedule the job for a week hence, so it was actually about a month from ordering to installation. Owner was very helpful in suggesting a Living Social coupon that would bring the cost down. Owner and her sales rep/daughter, brought the materials and handled the installation. Took an additional visit to complete, but the work is neat, the materials solid, and a good value.