Christine Wiott came out to the house very soon after my call, completely understood our problem, and offered a brilliant solution. Todd Carter, the company owner, also came to assess the floor personally. He was very responsive to our needs and answered our questions fully. All team members were personable, helpful, efficient and professional. Dylan and the crew arrived on time, the work was completed on schedule (3 days because the water barrier adds a day), and the price was excellent. Our floor is beautiful, has a 20 year guarantee, and we are very pleased. We highly recommend Tailored Living as a company. They work closely with their customers and are available every step of the way. Their goal is to do the job right and have happy clients. They are magnificent!