They did what they said they were going to do. They did it in a timely manner. They were on time, courteous, and neat. They cleaned up after themselves and they were professional. They went beyond my expectations. It was those little things that made a difference. My dryer hose was smashed, so I had to hook up a new one. They saw it needed to be connected and taped, so they helped me. They did it. They went the extra mile. I didn't have to crawl under there.